Selected Publications
2020
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The Model of Domestic Product Quality Syndrome, SAGE Open (SCOPUS Q2)
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Developing quality label awareness index of helmet users, International Journal of Productivity and Performance Management (SCOPUS Q2)
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Factors influencing intention to follow the “stay at home” policy during the COVID-19 pandemic, International Journal of Health Governance (SCOPUS Q3)
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A model of intention to use official COVID-19 websites, Health Education (SCOPUS Q3)
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Identifying objective quality attributes of functional foods, Quality Assurance and Safety of Crops & Foods (SCOPUS Q3)
2019
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Consumers’ Expectation towards Functional Foods: An Exploratory Study, Proceedings of the 16th ASEAN Food Conference (16th AFC 2019) (SCOPUS)
2018
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Designing Customer Satisfaction Measurement System for a SME Laundry Services Company, Proceedings of the International Conference on Industrial Engineering and Operations Management
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Testing and Extending P-Transqual Public Transport Service Quality Model: A Causal Approach, 2018 IEEE International Conference on Industrial Engineering and Engineering
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Developing Customer Perception Based Organization Performance Measurement Framework for Healthcare Service, 2018 IEEE International Conference on Industrial Engineering and Engineering
2017
2016
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Factors influencing public transport passengers’ satisfaction: a new model, Management of Environmental Quality: An International Journal (SCOPUS Q3)
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Healthcare service quality model, International Journal of Productivity and Performance Management (SCOPUS Q1)
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The integrated model of theory planned behavior, value, and image for explaining public transport passengers’ intention to reuse, Management of Environmental Quality: An International Journal (SCOPUS Q3)
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Indonesian public healthcare service institution’s patient satisfaction barometer (IPHSI-PSB), International Journal of Productivity and Performance Management (SCOPUS Q1)
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Investigating patient loyalty An integrated framework for trust, subjective norm, image, and perceived risk (a case study in Depok, Indonesia), International Journal of Quality and Service Sciences (SCOPUS Q2)
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Investigating patient loyalty, International Journal of Quality and Service Sciences (SCOPUS Q2)